What Do You Do About Poorly Installed Windows?

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If you suspect that your double glazing isn’t up to scratch, it’s important to act fast. The sooner you put in a complaint, the quicker it’ll be resolved (and the more likely the resolution will be a positive one). Let’s run through the double glazing complaints procedure, step-by-step. For further detail, read this guide from Which?. Contact the firm that carried out the installation. The best way to do this is by phone. Confirm the problem and get them to agree to sort it, and by a specific date. Once you have this information, write to them confirming the details. If the firm hasn’t sorted the problem by the agreed date, it’s time to escalate. Contact them again and get them to agree to a ‘final’ date. If this doesn’t work then it’s time for an ultimatum. Write to them saying that you’re going to seek another installer if they don’t do the work within a given, short State that if you’re forced to take this action, you’ll seek compensation through the courts. If you need to get another installer to correct the problem, you’ll need to collect evidence that your windows have been installed incorrectly, as well as evidence of how much it’s cost to correct the problem. This should include photographs of the faulty window installation, along with quotes for the repair or replacement work. It’s time to get your money back. Write to the original double glazing provider explaining the work that’s been done, and how much it’s cost. If they’ve allowed things to go this far, there’s a strong chance they might ignore you. If that happens, you’ll need to take them to court to get your money back. There is a small fee payable to the small claims court, which you’ll need to pay in advance (you can read more about the small claims court here). HM Courts and Tribunals Service changed its online claim system in 2018 to make the process of applying a little bit easier. You’ll need to give the defendant a chance to either accept or dispute the claim. They’ll have 14 days to file an Acknowledgment of Service, and another 14 in which to file an actual defence. If you’ve followed the procedure outlined above, however, the chances of them disputing it are negligible.

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