Terms & Conditions

This page, and the documents referred to on it, tells you the terms and conditions on which we supply any of the products listed on our website /www.windowsonlineuk.co.uk/ to you.  Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.


1.1            www.windowsonlineuk.co.uk is a site operated by Rainvalley Ltd (we). We are registered in England and Wales under company number 6293844 and with our registered office at Bates Weston LLP, The Mills, Canal Street, Derby DE1 2RJ.

Our main trading address is Unit 8 Haven Business Park Slippery Gowt Lane Boston Lincolnshire PE21 7AA. Our VAT number is 916595003


Our site is only intended for use by people or businesses resident in the United Kingdom. We do not accept orders from individuals or businesses outside the United Kingdom.

3.         YOUR STATUS

            By placing an order through our site, you warrant that:

(a)               Your are legally capable of entering into binding contracts;

(b)               You are at least 18 years old;

(c)               You are resident in the United Kingdom; and

(d)               You are accessing our site from the United Kingdom.


4.1       After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we receive your signed acceptance of quote, or when the despatch date is given, whichever is the earlier.

4.2        The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

5.            CONSUMER RIGHTS

5.1              If you are contracting as a consumer, you may cancel a Contract at any time within 5 working days, beginning on the day you signed for acceptance. In this case, you will receive a 50% refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below) together with any charges that may apply.

5.2              All products offered through this website are made to measure. These products are manufactured to your specific needs and cannot be returned or cancelled during or after manufacture. Once the order has been processed, and sent to manufacture, 100 % payment will be due, on cancellation. If you fail to comply with this obligation, we may have a right of action against you for compensation.


Your order will be fulfilled by the delivery date advised or, if no delivery date is specified, then within 90 days unless there are exceptional circumstances.

Any damage / claims MUST be notified to Windows-more within 24 hours of receipt otherwise no responsibility will be accepted by Windows-more.

7.         RISK AND TITLE

7.1              The Products will be at your risk from the time of delivery.

7.2              Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.


8.1              The price of any Products will be as quoted by us from time to time, except in cases of obvious error.

8.2              These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide.

8.3              Prices are liable to change at any time, but changes will not affect orders in respect of which we have already accepted an order for manufacture. Changes to the approced specification will incur costs for which you will be liable for.

8.4              Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price state on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

8.5              We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

8.6              Payment for all Products must be by credit or debit card. We accept payment with Mastercard, Visa, Maestro and Visa Electron. We will charge your credit or debit card at the point of order.


9.1              When you return a Product to us:

(a)   because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 5.1 above) we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, less a 50% (dependent on the product category) cancellation charge to cover materials orders and works carried out. Any bespoke or “made to order” products are exempt and are non-refundable.

(b)   For any other reason (for instance, because you have notified us in accordance with paragraph 18 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the time to you and the cost incurred by you in returning the item to us.

9.2              We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

10.            LIABILITY

10.1          We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

10.2          Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased.

10.3          This does not include or limit in any way our liability:

(a)   For death or personal injury caused by our negligence;

(b)   Under section 2(3) of the Consumer Protection Act 1987;

(c)   For fraud or fraudulent misrepresentation; or

(d)   For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

10.4     We are not responsible for indirect losses which happen as a side effect of the main loss or damage including but not limited to:

(a)               loss of income or revenue

(b)               loss of business

(c)               loss of profits or contracts

(d)               loss of anticipated savings

(e)               loss of data

(f)                loss of data, or

(g)               waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise;

provided that this clause 10.4 shall not prevent claims for loss or damage to your tangible property that fall within the terms of clause 10.1 or clause 10.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive of this clause 10.4.

10.5     Please note that, since wood is a natural product and is subject to variations occurring naturally, it is not possible to guarantee an exact colour or total match in any window, please also note that any Products supplied will be unfinished unless otherwise stated.

10.6          If you feel that you have cause for complaint please email us before taking any further steps. We will endeavour to respond immediately to any complaint.


Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

12.            NOTICES

All notices given by you to us must be given to Vibrant Doors Ltd, t/a Windows Online UK at. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.


13.1          The contract between you and us is binding on you and us and on our respective successors and assigns.

13.2          You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

13.3          We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


14.1          We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

14.2          A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a)   Strikes, lockouts or other industrial action.

(b)   Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(c)   Fire, explosion, storm, flood earthquake, subsidence, epidemic or other natural disaster.

(d)   Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e)   Impossibility of the use of public or private telecommunications networks.

(f)     The acts, decrees, legislation, regulations or restrictions of any government.

14.3          Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

15.            WAIVER

15.1          If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

15.2          A waiver by us of any default shall not constitute a waiver of any subsequent default.

15.3          No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above.

16.            SEVERABILITY

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

17.            ENTIRE AGREEMENT

17.1          These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

17.2          We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.


18.1          We have the right to revise and amend these terms and conditions from time to time.

18.2          You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.